Privacy Policy

1. About this policy

Sharp Care and Supports ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website at sharpcare.com.au or contact us about our services.

By using our website or engaging with our services, you consent to the collection and use of your personal information as described in this policy.

2. What information we collect

We may collect the following types of personal information:

• Your name
• Your phone number and email address
• The type of service you are enquiring about
• Any information you voluntarily include in a contact form message
• Technical information such as your IP address, browser type, and pages visited (collected automatically via Google Analytics)

We do not collect sensitive information such as health or disability-related details through our website. Any such information discussed during service delivery is handled under a separate client service agreement.

3. How we collect information

We collect personal information in the following ways:

• When you submit a contact or enquiry form on our website
• When you contact us directly by phone or email
• Automatically through website analytics tools (Google Analytics via Google Tag Manager)

4. Why we collect information

We collect and use your personal information to:

• Respond to your enquiries about our disability support and technology services
• Provide you with information about services relevant to your needs
• Improve our website and understand how visitors use it
• Comply with our legal and regulatory obligations

We will not use your personal information for any purpose not described in this policy without your consent.

5. Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics collects information about how visitors use our website using cookies and similar technologies. This information is used to compile reports and help us improve the website. The data collected is aggregated and anonymous — we cannot identify individual visitors from this data.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

6. Disclosure of information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information in the following limited circumstances:

• To service providers who assist us in operating our website or delivering our services (such as email hosting providers), who are bound by confidentiality obligations
• When required by law, court order, or government authority
• To protect the rights, property, or safety of Sharp Care and Supports, our clients, or the public

7. Storage and security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, and disclosure. Our website uses HTTPS encryption, and access to personal information is restricted to authorised personnel only.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

8. Your rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Make a complaint if you believe we have not handled your information appropriately

To exercise any of these rights, please contact our Privacy Officer using the details below.

9. Links to other websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

10. Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page, with the date of last update shown at the top. We encourage you to review this policy periodically.

11. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us directly to raise your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.